FAQs

Below are a series of questions. 


 

 

Alternatively you can browse our most frequently asked questions...

CANCELLATIONS & RETURNS

What is your returns policy?

Free returns on our products is a service we pride ourselves on. Get in touch to arrange a free return / collection within 14 days, or free exchange with 28 days.

DELIVERY

How does the delivery work?

Once you have placed your order with us, we will process your order as soon as possible. If your items are to be delivered by And So To Bed, our logistics department will contact you to arrange a delivery date. On the morning of the delivery date, you will receive a call from us with an estimated time of arrival to your property.

Please note that if your order value exceeds £1,000 and a deposit of 50% was paid at checkout, the remaining balance will have to be cleared before delivery takes place. Please note cleared funds are required before the delivery date, otherwise the delivery will have to be cancelled and rearranged for a latter date.

Small items such as linen, mattress topper or other accesories will be sent by courier.

Leadtimes will apply to items that are not in stock, and these are shown in your basket once you have made your selection. The timescale varies from product to product, but typically the following rules apply (all leadtimes are approximate):

 

Mattresses & Divans 4 Weeks
Wooden or Brass Beds/Furniture 16 Weeks
Fully Upholstered Beds 8 Weeks
Linens 4 Weeks
Tempur Beds 9 Weeks
Tempur Mattresses 3 Weeks